Experience Maps Identify Inefficiencies and Opportunities

sprmario:

Client Experience Map

bijan:

I’ve been talking to a number of large and small startups about enagement.

it’s one thing to attract a lot of users and visitors

it’s another to keep them engaged.

this is particularly true for example, when i see a company get some love from Apple and become a featured app. they get a shitload…

Great article on innovation in general: Where do Good UX Ideas Come From?

hiten:

(via Steve Jobs: His 10 Commandments)